We're pretty serious about keeping your info safe and being upfront about how we use it. Here's everything you need to know.
Canadian Privacy Laws
We fully comply with PIPEDA and provincial privacy legislation across Canada.
Look, we get it - privacy policies can be a slog to read through. But here at Lumirion Odyssey, we actually care about this stuff. You're trusting us with your vacation, your wellness journey, and yeah, your personal details too. That's not something we take lightly.
This policy breaks down exactly what information we gather when you book with us, stay at our Whistler retreat, or even just browse our site. We're committed to transparency - no legal mumbo-jumbo that makes your eyes glaze over. Just straight talk about your data and how we handle it.
By using our services, booking a room, or engaging with our wellness programs, you're agreeing to the terms we've laid out here. If something doesn't sit right with you, don't hesitate to reach out. We're here to make this work for everyone.
When you book a stay or sign up for our spa services, we'll ask for the basics - your name, email, phone number, and mailing address. If you're paying by card, we'll need those payment details too (though we don't actually store full credit card numbers on our servers).
To make your stay incredible, we keep track of your room preferences, dietary restrictions for our restaurant, spa treatment history, and any special requests you've made. Love a particular room with mountain views? We'll remember that for next time.
Like most websites, we collect some technical stuff automatically - your IP address, browser type, device info, and how you navigate through our site. This helps us fix bugs and make the booking experience smoother.
If you email us, call our front desk, or chat with our concierge team, we might keep records of those conversations. It helps us provide better service and remember what you're looking for.
Under Canadian privacy law (PIPEDA and provincial regulations), you've got some solid rights when it comes to your personal information. Here's what you can do:
Request a copy of all the personal information we have about you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it right away. Accuracy matters to us.
Want us to delete your info? We can do that, as long as we don't have a legal reason to keep it.
Unsubscribe from promotional emails anytime. There's an unsubscribe link in every marketing message we send.
Get your data in a format you can take elsewhere if you want to switch hotels or services.
Not sure about something? Reach out anytime and we'll explain how we're handling your information.
Security isn't just an IT department thing for us - it's baked into everything we do. Here's how we protect your information:
That said, no system is 100% bulletproof. If we ever experience a data breach that affects your information, we'll notify you and the relevant authorities as required by Canadian law. Transparency matters, especially when things go sideways.
While we love welcoming families to Lumirion Odyssey, our website and booking services aren't designed for kids under 13 to use independently. We don't knowingly collect personal information from children.
If you're booking for a family stay, that's totally fine - parents or guardians handle the reservation. We might collect basic info about children traveling with you (like ages for room setup or dietary needs), but that's always provided by an adult.
If you think we've accidentally collected information directly from a child, please reach out immediately and we'll delete it. No questions asked.
We're located in beautiful British Columbia, Canada, and most of our data stays right here in Canadian servers. However, some of our service providers operate internationally, which means your information might occasionally cross borders.
When we do work with providers outside Canada (like certain cloud services or analytics tools), we make sure they meet Canadian privacy standards. Any data transfers comply with PIPEDA requirements for cross-border information flow.
For our European guests: While we're primarily focused on Canadian privacy law, we respect GDPR principles and will honor your rights under EU regulations. Just let us know you're requesting access under GDPR when you reach out.
Bottom line - no matter where you're coming from, we treat your data with the same level of care and protection.
Things change - laws evolve, technology advances, and we're always looking for ways to improve how we protect your privacy. When we update this policy, we'll post the new version here with an updated "Last Modified" date at the top.
For minor tweaks (like fixing typos or clarifying language), we'll just update the page. But if we make significant changes that affect how we use your data, we'll give you a heads up via email or a prominent notice on our website.