Let's Connect

We get it, plans change. You can usually cancel or modify up to 48 hours before arrival without penalties. Some special packages or peak season bookings have different terms, so it's worth checking your confirmation email or giving us a call to be sure.

We sure do! Our concierge can arrange private transfers from Vancouver International Airport - takes about 2-2.5 hours depending on traffic. We also have a shuttle that runs to the village and ski lifts during peak seasons. Just let us know what you need when you book.

We love pets! We allow well-behaved dogs in select suites with a small additional fee. There's a weight limit of 50 lbs, and we ask that you let us know in advance so we can set you up in a pet-friendly room. We've got bowls, treats, and even a list of nearby trails perfect for walks.

All guests get complimentary access to our thermal baths, steam rooms, and relaxation lounges. Spa treatments like massages, facials, and body therapies are booked separately. Pro tip: book spa services when you make your room reservation - popular time slots fill up quick, especially on weekends.

Absolutely - that's what our concierge team's all about. Whether you're into skiing, mountain biking, zip-lining, or just want a scenic hike, they've got connections with the best local guides and operators. They can book everything from helicopter tours to wine tastings in the valley.